(Please note the Owner is the owner of the horse or the person to whom the horse has been loaned and wishes to engage the Centre to carry out the Services in respect of the horse in accordance with this Agreement. Any change of personal details must be provided in writing within seven (7) working days.
TERMS AND CONDITIONS
1. THE DUTIES OF THE CENTRE
1.1 The Centre shall act professionally, ensuring the welfare of the horse with the skill and care expected of a competent livery yard.
1.2 The Centre shall provide the Owner access to the horse during Business Hours (9am – 6pm) and at other times as mutually agreed.
1.3 The Centre reserves the right to implement necessary measures for the health and safety of all persons and horses, including vaccination and worming policies.
1.4 The Centre reserves the right to allocate resources, including stables, fields, hay, bedding, feeds, and rehabilitation facilities as it deems appropriate. Horses are allocated a bale of bedding per week from their start up bed, owners may request extra at cost. Hay is supplied on recommended 2% of their bodyweight basis, owners may request more at cost. 
1.5 Intense care and monitoring for emergency medical conditions such as colic, and respiratory illness cannot be catered for on-site, and admittance to a local vet clinic would be undertaken. All attempts to contact the Owner in an emergency will be made, but if the Owner is unreachable, the Centre is authorised to make immediate stabilisation decisions.
2. THE DUTIES OF THE OWNER
2.1 The Owner shall provide all information relating to the horse as set out in Schedule 1 before entering the Centre and inform the Centre of any changes as soon as practicable.
2.2 All horses must have an up-to-date Passport with necessary vaccinations and a minimum of third-party liability insurance. Such confirmation of cover must be provided on request.
2.3 The Owner agrees that the Centre may summon a veterinary surgeon or farrier and authorise necessary treatments if urgent, making reasonable attempts to contact the Owner first. In emergencies, the Centre has permission to call a vet who may need to administer euthanasia. The Owner will cover all related costs. If the horse is insured for vets fees, the owner should provide the policy number to the Centre on arrival.
2.4 The Owner shall inform the Centre if the horse will be absent from the premises, including departure and return times.
2.5 The Owner is responsible for safeguarding the Centre's property and reimbursing for any damages caused by themselves or their horse.
2.6 The Centre is not responsible for loss or damage to the horse, tack, or equipment, except where due to negligence. The Owner is responsible for insuring their tack and equipment.
2.7 The Owner shall comply with all health and safety notices, instructions, and rules provided by the Centre.
3. BOOKINGS & PAYMENT
3.1 All treatments, therapy sessions, and courses require full payment at the time of booking. Where the booking includes an livery stay, the Livery Fees are required as a deposit upon booking, with the therapy sessions balance due on arrival. Any additional charges during the stay must be settled before departure. Should the horse be required to stay longer than originally booked, and the centre can accommodate a longer stay, extra charges over the standard fees may apply. Any changes to the duration must be requested at least 5 days before the scheduled dates. If less than 5 days notice you will lose the deposit payment. Any changes to the stay such as duration with less than 5 days notice, will still be charged. Any sessions unused during the stay for reasons such as lost or loose shoes or fitness will not be refunded, but at the sole discretion of the management not at the expectation of the client will the sessions be credited for an agreed duration.
3.2 Payments can be made by Cash, BACS, or Credit/Debit card. Prices are subject to VAT.
4. CANCELLATION POLICY
4.1 Cancellations or changes to walk-in appointments must be requested at least 48 hours in advance to avoid charges.
4.2 Livery cancellations must be requested at least 5 days in advance. Failure to do so will result in the loss of the Livery Fee deposit.
4.3 The Centre reserves the right to cancel sessions due to unforeseen circumstances, with efforts to reschedule. Refunds or transfers will be considered at the Centre's discretion.
5. HEALTH & SAFETY
5.1 All individuals must dress appropriately, including wearing non-slip footwear, and comply with health and safety regulations.
5.2 Horses with signs of illness, such as a raised temperature or abnormal nasal discharge, will not be permitted for treatment unless authorised by a vet.
5.3 Horses must be clean and free of mud before attending the water treadmill. Hooves, legs, and bellies must be washed, and tails appropriately bandaged.
5.4 Horses with cuts or abrasions on the legs will not be permitted for treatment. The Centre uses equine-specific disinfectants before and after sessions.
5.5 All horses must wear a bridle/chifney for their first hydrotherapy session. If sedation is required, the Owner must arrange it with their vet.
6. RISKS AND OUTCOMES
6.1 Treatments can have benefits and risks, and individual outcomes may vary. Regular participation is recommended for best results.
6.2 Consult a vet before proceeding with treatments if there are concerns about the horse's medical condition or allergies. Treatments are not cures and do not replace veterinary care.
7. PRIVACY POLICY
7.1 Information provided for bookings is used solely for completing bookings, statistical analysis, customer service, and marketing. Data is stored securely and not shared with third parties.
7.2 The premises are monitored by CCTV for safety and security.
8. DISCLAIMER
8.1 A disclaimer and consent form must be signed before commencing any livery, treatment, service, or use of facilities. By booking, you confirm that you are authorised by the horse's owner to accept these Terms & Conditions.
8.2 Neither YEC nor its representatives accept liability for any loss, damage, accident, injury, or illness to any clients, horses, owners, visitors, or property. All horses are at their owner's risk.